The value of support
We know that the optimal usage of time and resources is important to our customers. Our team of customer administrators and experts ensures that we answer your inquiries as quickly and efficiently as possible. NTI takes pride in delivering good customer experiences.
Support must be accessible
NTI has developed unique product-, project-and design skills that we through our support services make available to our customers. We have the highest authorizations from our suppliers, which gives us access to their support and product development departments. This ensures that our customers receive qualified responses when they contact the NTI support department. We have an advanced helpdesk tool that ensures a complete overview and continuous control of tasks. This helps us to provide fast and efficient service. We work constantly to modernise our solutions for the benefit of our customers. How important are the software solutions for you and your business? We believe that these are business critical. Without a functioning software you get a less productive working day.
Why support?
For many of our customers a well-functioning CAD and BIM software is business critical. If one or more users are not able to finish on time and deliver, it is not hard to imagine that this is costly. The majority of companies have support and service agreements on copy machines and coffee machines. We believe that it is equally important to ensure the even and effective application of CAD and BIM software.
Support agreement with NTI
NTI will do our utmost to help all our customers with support regardless of the problem. For those who need help to use the software, it might be a good idea to sign a hotline agreement, which gives you free access to our consultants. It provides a guarantee that you can solve the daily challenges by using the software. If the challenges goes beyond the use of the software, you will get help in the same way via our support device, but under normal conditions. We recommend that you consider a value card that provides an easier handling of payment through prepaid access of our time.
